CVS Health’s National Architecture Program supports the company’s integrated, technology-driven healthcare model by creating accessible, functional environments across its retail portfolio that enhance service delivery and support continued growth in healthcare services.
Challenge
Supporting one of the nation’s largest retail healthcare portfolios required creating accessible, compliant, and consistent environments across diverse locations while maintaining operational continuity. The program also needed to adapt to changing consumer expectations and CVS’s expanding role in healthcare delivery.
Solution
Under a Master Services Agreement, we provide architectural, interior design, structural, and MEP engineering services, along with permitting and construction administration. The program includes prototype store development, new construction, remodels, expansions, brand conversions, and portfolio-wide implementation of accessibility and brand standards designed to simplify and streamline the patient journey through personalized, technology-driven environments.
Outcome
More than 4,000 stores have been completed across the US, enhancing accessibility, functionality, and service delivery throughout CVS’s national portfolio. Informed by a portfolio-wide Life Cycle Assessment, the program supports CVS’s net operational and embodied carbon targets by 2050 while advancing people, planet, and profit in alignment with the UN Sustainable Development Goals.
New smaller-footprint pharmacy-focussed stores are being introduced to better serve customers in dense urban markets.
As a core member of the CVS Health National Architecture Program since 2001, our team has helped deliver more than 4,000 stores across the US.
A core member of the CVS Health National Architecture Program since 2001, NORR is supporting the company’s progressive integrated model of personalized, technology driven services to connect people to health solutions. The Master Services Agreement (MSA) provides on-call architectural and engineering services including prototype store design and management, new construction, remodels, expansion, brand conversion and call centers. More than 4,000 stores across the US have been completed.
The Program works to enhance store accessibility, functionality and service and product delivery across the Fortune 6 national retail portfolio. The goal is to create inclusive, compliant environments that serve all customers effectively while supporting CVS’s ongoing expansion into healthcare services. This approach provides consistent implementation of accessibility standards and brand requirements at diverse locations while maintaining operational continuity.
As an evolution of meeting consumer demands in urban areas, CVS will be rolling out a chain of smaller-footprint pharmacy-focused stores. The transformative changes will simplify and streamline the patient journey and introduce modern sustainable elements. Under the MSA, NORR provides full design, interiors, architecture, MEP, and structural engineering, along with permitting and construction administration.
Supporting CVS’s journey to reach net operational and embodied carbon targets by 2050, a Life Cycle Assessment was completed on the portfolio and prototypes to inform the Program design. This forward-thinking strategy aligns to the “triple- bottom-line” of people, planet, and profit in alignment with the UN Sustainability Development Goals (SDGs).
